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Operational Performance

Analysis and perspectives on business strategy, private equity, operations, commercial execution, and organizational performance.

Operational Performance7 min read

When Collections Problems Are Really Operations Problems

In service businesses, many past-due receivables start in the field, long before an invoice reaches the customer.

In this article

  1. The numbers are moving the wrong way
  2. Three kinds of past due
  3. Where the cost hides
  4. What to test in diligence
  5. What it means after close