Publication

Insights

Analysis on operations, service economics, and commercial execution in industrial, equipment, and field service businesses.

Written for private equity firms and portfolio company leaders.

  1. Operational Performance7 min read

    When Collections Problems Are Really Operations Problems

    In service businesses, many past-due receivables start in the field, long before an invoice reaches the customer.

  2. Industrial Services7 min read

    Recurring Revenue Does Not Guarantee Recurring Profit

    Contracted service revenue earns its premium only when each contract covers its true cost to serve.